Technical Operations
For companies looking to ensure the stable operation of their SAP and wider IT landscapes, SAP Technical Operations provides a portfolio of tools to increase visibility of system health and performance, orchestrate the support team, and proactively warn of impending technical problems.
Business Challenges
- Lack of visibility into technical operation of SAP environments
- Recurring or frequent performance or availability incidents
- Difficulty in determining root cause of technical incidents
Our Services
Technical Operations is delivered by a broad set of modular services, including but not limited to:
- Healthcheck / Scoping services
- Technical Monitoring, incl. advanced solutions for BI/BW and PI/PO
- Technical Administration
- Analytics & Dashboards
- Root Cause Analysis tools
- Integration Monitoring
- End-User Experience Monitoring
Benefits of Technical Operations
Stable Operations – Stable business systems increases the stability of key business process execution
- Reduced Downtime – Ensure your systems are available and meet your SLAs
- Reduced Business Risk – Confident business process operation can enable more confident business decisions
- Reduced Operational Overhead – Reduce operational effort and enable resources to focus on innovation
Want to find out more? Contact us now