Technical Operations – Service Overview

Technical Operations – Service Overview 2016-11-23T11:12:59+00:00

Technical Operations

For companies looking to ensure the stable operation of their SAP and wider IT landscapes, SAP Technical Operations provides a portfolio of tools to increase visibility of system health and performance, orchestrate the support team, and proactively warn of impending technical problems.

Business Challenges

  • Lack of visibility into technical operation of SAP environments
  • Recurring or frequent performance or availability incidents
  • Difficulty in determining root cause of technical incidents

Our Services

Technical Operations is delivered by a broad set of modular services, including but not limited to:

  • Healthcheck / Scoping services
  • Technical Monitoring, incl. advanced solutions for BI/BW and PI/PO
  • Technical Administration
  • Analytics & Dashboards
  • Root Cause Analysis tools
  • Integration Monitoring
  • End-User Experience Monitoring

Benefits of Technical Operations

  • Stable Operations – Stable business systems increases the stability of key business process execution

  • Reduced Downtime – Ensure your systems are available and meet your SLAs

  • Reduced Business Risk – Confident business process operation can enable more confident business decisions

  • Reduced Operational Overhead – Reduce operational effort and enable resources to focus on innovation

Want to find out more? Contact us now