Order out of chaos: Capturing Requirements.

2019-09-17T09:45:32+00:00

Various approaches have been tried to coordinate the business and IT functions with the aim of improving the capture and management of change requirements. For example, single points of contact 'Demand Managers' from within the IT function or so-called 'Hybrid Managers' with a mix of business knowledge and IT skills. With the release of Solution Manager 7.2, SAP [...]

Automated Testing through SAP Solution Manager

2019-08-19T15:15:43+00:00

Test Automation is, as it says on the tin , ‘Automated Testing’. The big difference between automated and manual testing is that in manual testing a human being is responsible for testing the functionality of the software in the same way an end-user would. On the other hand, automated testing is performed via an automation tool or machine. [...]

Why document in Solution Manager? The reasons may surprise you

2019-08-29T13:19:02+00:00

The traditional approach to documentation "Good Documentation is great. But when it's not, at least you're getting some." Every Service Manager, since forever. The above reaction illustrates the rather low bar that has sustained many a system support contract. In many people’s experience, handover documentation from project teams tends to be patchy. This is an expensive oversight, as the [...]

SAP’s IT Service Management – allowing everyone to know everything

2019-07-16T13:05:47+00:00

To a service provider, Service Management is a dark art. To them, it’s a bit like the game of Bridge. In Bridge, two players must work together to defeat an opposing partner pair, with the seemingly impossible restriction that any communication is conducted out in the open, also visible to their opponents. So how does this metaphor relate to [...]

Do you really know how efficiently you are executing your core end-end business processes in SAP?

2019-06-06T14:41:44+00:00

Business processes need to work efficiently in order to be effective. Disruptions in an end-to-end cycle such as OTC or P2P can happen anywhere, and so trying to keep tabs on them as and when they happen in SAP is a difficult and daunting task, particularly if you are heavily reliant on manual data extraction from reports, queries or [...]

What does GDPR mean for SAP Solution Manager?

2019-05-02T12:32:03+00:00

It’s unlikely you’ve not heard of the phrase ‘GDPR’ given the amount of news time and ‘junk’ mail that the subject has attracted, but just in case, GDPR (General Data Protection Regulation) is officially Europe’s strongest data protection rule that came into force as of the 25th of May 2018. It has totally overhauled the personal information laws that [...]

SAP Solution Manager – Focused Build 3 now available!

2019-03-26T13:56:29+00:00

With Focused Build, SAP have delivered a seamless tool-based Requirements-to-Deploy process within SAP Solution Manager. This includes the capture of business demands, requirements management, integrated risk management, and clear-cut collaboration features that allow you to orchestrate business and IT units as well as global development teams remotely. For more details on what Focused Build is and how it can [...]

How SAP Solution Manager supports Digital Transformation

2018-10-08T15:46:50+00:00

Over the last few years, SAP Solution Manager has progressed from being SAP’s ‘Application Lifecycle Management’ (ALM) toolset to becoming the new ‘Digital Business Service Delivery Platform’. In addition to the mature ALM toolsets of the previous release, 7.2 brings a wealth of new functionality, including: Process Management Agile innovation Cloud and Hybrid SAP solutions SAP [...]

Solution Manager 7.2 SP05 – New & Enhanced Features

2018-10-08T15:48:53+00:00

SP05 is out now! With the ever-evolving maturity of SAP Solution Manager 7.2, the latest support package stack, SP05, brings new and enhanced features across a broad spectrum of the Solution Manager functional scope.  SP05 was released on 9th May 2017, and is available right now to implement for your SAP Solution Manager system. This article takes a look at [...]

SAP Solution Manager 7.2: Process Management

2017-02-01T13:28:10+00:00

New & Improved Business Process Management in SAP Solution Manager 7.2 - now with an integrated process modelling tool! The previous Solution Documentation and Process Management functionality of SAP Solution Manager 7.1 was, let’s be honest, far from perfect. When used correctly, it was a valuable asset; it gave customers a central repository to store and share information about [...]