End-to-end process insights with BPA Process Progress KPIs

2020-05-15T14:36:18+00:00

In a previous insight we introduced you to Business Process Analytics and Improvement (BPAI) in SAP Solution Manager 7.2, and focused on how the standard out-of-the-box KPIs and associated visualisation and dashboarding tools could aid your business in improving the execution of its OTC and P2P processes. A new type of KPI has now been launched with the recent [...]

Are you still using spreadsheets for SAP testing? Try this…

2020-04-09T17:07:00+00:00

Technology, and specifically SAP, has moved on leaps and bounds over the last few decades, yet it still surprises us how many customer support and project teams rely on fairly basic spreadsheets or word documents to document and record their system test activities. Surely there must be a better way, without having to spend thousands on a licensed tool?…afterall, [...]

Make your S/4 transformation programme a success – Part 1, Explore Phase

2020-03-19T14:13:18+00:00

Make your S/4 transformation programme a success - Part 1, Explore Phase SAP sell software. They generate revenue from license fees. So when SAP start giving away a major set of tools to their customers,  it’s worth taking a closer look at what these tools offer. That set of tools is SAP’s Focused Build, a free add-on for Solution [...]

Order out of chaos: Capturing Requirements.

2019-09-17T09:45:32+00:00

Various approaches have been tried to coordinate the business and IT functions with the aim of improving the capture and management of change requirements. For example, single points of contact 'Demand Managers' from within the IT function or so-called 'Hybrid Managers' with a mix of business knowledge and IT skills. With the release of Solution Manager 7.2, SAP [...]

Automated Testing through SAP Solution Manager

2019-08-19T15:15:43+00:00

Test Automation is, as it says on the tin , ‘Automated Testing’. The big difference between automated and manual testing is that in manual testing a human being is responsible for testing the functionality of the software in the same way an end-user would. On the other hand, automated testing is performed via an automation tool or machine. [...]

Why document in Solution Manager? The reasons may surprise you

2019-08-29T13:19:02+00:00

The traditional approach to documentation "Good Documentation is great. But when it's not, at least you're getting some." Every Service Manager, since forever. The above reaction illustrates the rather low bar that has sustained many a system support contract. In many people’s experience, handover documentation from project teams tends to be patchy. This is an expensive oversight, as the [...]

SAP’s IT Service Management – allowing everyone to know everything

2019-07-16T13:05:47+00:00

To a service provider, Service Management is a dark art. To them, it’s a bit like the game of Bridge. In Bridge, two players must work together to defeat an opposing partner pair, with the seemingly impossible restriction that any communication is conducted out in the open, also visible to their opponents. So how does this metaphor relate to [...]

Do you really know how efficiently you are executing your core end-end business processes in SAP?

2019-06-06T14:41:44+00:00

Business processes need to work efficiently in order to be effective. Disruptions in an end-to-end cycle such as OTC or P2P can happen anywhere, and so trying to keep tabs on them as and when they happen in SAP is a difficult and daunting task, particularly if you are heavily reliant on manual data extraction from reports, queries or [...]

What does GDPR mean for SAP Solution Manager?

2019-05-02T12:32:03+00:00

It’s unlikely you’ve not heard of the phrase ‘GDPR’ given the amount of news time and ‘junk’ mail that the subject has attracted, but just in case, GDPR (General Data Protection Regulation) is officially Europe’s strongest data protection rule that came into force as of the 25th of May 2018. It has totally overhauled the personal information laws that [...]

SAP Solution Manager – Focused Build 3 now available!

2019-03-26T13:56:29+00:00

With Focused Build, SAP have delivered a seamless tool-based Requirements-to-Deploy process within SAP Solution Manager. This includes the capture of business demands, requirements management, integrated risk management, and clear-cut collaboration features that allow you to orchestrate business and IT units as well as global development teams remotely. For more details on what Focused Build is and how it can [...]