It’s no secret that SAP has somewhat lagged behind other enterprise applications in terms of the general user experience. Users are typically presented with clunky looking screens, with many buttons, screen areas and information that is irrelevant and often confusing to users. We touched on how the general user experience can be improved in our insight on SAP Personas and Fiori applications and we’re very pleased to see that SAP have really considered the user experience in SAP Solution Manager 7.2.
In fact, they’ve not just considered it, it feels like something of a revolution!
The new approach consists of three key elements; the launchpad, inbuilt Fiori applications and a flexible dashboard framework:
In addition, further customisation and personalisation options are available to the user, to tailor the interface to their specific needs.
Below are a couple of screenshots of the new Fiori based applications for new incident creation and the capturing of a new business requirement. Click on the image for a closer look:
- Application specific dashboards provide detailed information for the various scenarios available within Solution Manager, such as Application Operations, Business Process Operations & Incident Management.
- The cross-application dashboard builder allows for dashboards to be created that present information from multiple scenarios.
These new dashboards seek to provide greater coverage and more flexibility over the flash based dashboard framework in Solution Manager 7.1. We’re looking forward to making the wealth of information in Solution Manager even more accessible than it is today!
From a technical perspective, the new UI is built on SAP UI5 technology – a HTML5 compliant platform, and moves entirely away from the Flash based applications in Solution Manager 7.1 so reducing the complexity of browser requirements to support the UI. SAP have also confirmed that all major browsers will be supported.
For more information on the user experience changes in Solution Manager 7.2, and for a sneek peek at the UI in action, see the short video below: